Terms and Conditions

Terms Of Service

Please read this agreement carefully before proceeding

Welcome to https://kukirinshop.eu! These Terms of Use describe the terms and conditions applicable to your access and use of the website at https://kukirinshop.eu. This statement is a legally binding agreement between you as the user(s) of the Site (referred to as “you”, “Member”, "Customer" or “User” hereinafter) and the https://kukirinshop.eu (referred to as “we”, “our”, “us” or “KUKIRINSHOP.EU”, “site” hereinafter), Please read these terms and conditions carefully before ordering any Products from our site.

User Agreement

By accessing, browsing or use this website, you are agreeing to be bound by these website’s terms & conditions of use, all applicable laws & regulations, while agreeing that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained in this website are protected by applicable copyright and trademark laws.Our products and services are mainly targeted at adults. If you are a minor, please warrant that you are visiting the Site under the supervision of a parent or legal guardian.

1.Agreement Condition

1.1As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.

1.2You agree to use the Site or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc available on or through the Site (the “Site Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with HTTPS://KUKIRINSHOP.EU, or otherwise commercially exploiting the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from HTTPS://KUKIRINSHOP.EU is prohibited. Use of any content or materials on the Site for any purpose not expressly permitted in the Terms is prohibited.

1.3 You must read HTTPS://KUKIRINSHOP.EU’s Privacy Policy which governs the protection and use of personal information about Users in the possession of HTTPS://KUKIRINSHOP.EU and our affiliates. You agree to the use of the personal information about you in accordance with the Privacy Policy.

1.4 HTTPS://KUKIRINSHOP.EU may allow Users to access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties' website. You are cautioned to read such website' terms and conditions and/or privacy policies before using the Site. You acknowledge that HTTPS://KUKIRINSHOP.EU has no control over such third parties' website, does not monitor such web site, and shall not be responsible or liable to anyone for such web site, or any content, products or services made available on such website.

1.5 You agree not to undertake any action to undermine the integrity of the computer systems or networks of HTTPS://KUKIRINSHOP.EU and/or any other User nor to gain unauthorized access to such computer systems or networks.

1.6 You agree not to undertake any action which may undermine the integrity of HTTPS://KUKIRINSHOP.EU’s feedback system, such as leaving positive feedback for yourself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another User.



2.User’s Responsibilities

2.1 User must be registered on the Site to use some Services. Except with HTTPS://KUKIRINSHOP.EU’s approval, one User may only register one user account on the Site. HTTPS://KUKIRINSHOP.EU may cancel or terminate a User’s account if HTTPS://KUKIRINSHOP.EU has reasons to suspect that the User has concurrently registered or controlled two or more user accounts. Further, HTTPS://KUKIRINSHOP.EU may reject User’s application for registration for any reason.

2.2 Upon registration on the Site, HTTPS://KUKIRINSHOP.EU shall assign an account and issue a user ID and password (the latter shall be chosen by a registered User during registration) to each registered User. An account may have a web-based email account with limited storage space for the user to send or receive emails. Upon becoming a HTTPS://KUKIRINSHOP.EU User, you consent to authorize HTTPS://KUKIRINSHOP.EU to store and use your information in accordance with the Privacy Policy.

2.3 A set of User ID and password is unique to a single account. Each user shall be solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under your account. No user may share, assign, or permit the use of your User account, ID or password by another person outside of the User’s own business entity. User agrees to notify HTTPS://KUKIRINSHOP.EU immediately if you become aware of any unauthorized use of your password or your account or any other breach of security of your account.

2.4 User agrees that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any Additional Agreements or rules, subscribing to or making any payment for any services, sending emails using the email account) will be deemed to have been authorized by the User.

2.5 User acknowledges that sharing of your account with other persons, or allowing multiple users to use your account (collectively, "multiple use"), may cause irreparable harm to HTTPS://KUKIRINSHOP.EU or other Users of the Site. User shall indemnify HTTPS://KUKIRINSHOP.EU, our affiliates, directors, employees, agents and representatives against any loss or damages (including but not limited to loss of profits) suffered as a result of the multiple use of your account. User also agrees that in case of the multiple use of your account or User’s failure to maintain the security of your account, HTTPS://KUKIRINSHOP.EU shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate User’s account without liability to User.

2.6 User warrants that information you have provided when registering your HTTPS://KUKIRINSHOP.EU account is accurate, truthful, legal, and valid and belongs solely to you. Users are solely responsible for the accuracy of data that they provide to HTTPS://KUKIRINSHOP.EU, and HTTPS://KUKIRINSHOP.EU will not held responsible and will not offer any compensation for any cases by incorrect information

2.7 User shall have the option to cancel the order only when prior to shipping by contacting our support center. And HTTPS://KUKIRINSHOP.EU reserves the right to cancel the order for operation strategy with a prior notice to User account. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Return policy comes into effect.

2.8 User shall be respected to have the option to subscribe or cancel newsletter subscription upon registration.

2.9 User understands and agrees that HTTPS://KUKIRINSHOP.EU shall have the right to temporarily or permanently terminate all or part of the services at any time in accordance with its own business needs(including but not limited to the cases like violate the terms and condition of HTTPS://KUKIRINSHOP.EU, unacceptable and unreasonable comments or behaviors towards HTTPS://KUKIRINSHOP.EU’s brand image )

2.10 If you have any concerns or complaints regarding our service, please email us directly at Contact Us. You also have the right to make a complaint to official authorities. We would, however, appreciate the chance to deal with your concerns before you approach the third parties, so please do contact us in the first instance.



3.Conditions Of Use

3.1 License UsePermission is granted to temporarily download one copy of the materials (information or software) from https://kukirinshop.eu website for personal & non-commercial transitory viewing only. This is the grant of license, not a transfer of title and under this license you cannot modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial) attempt to decompile or reverse engineer any software contained on https://kukirinshop.eu website, remove any copyright or other proprietary notations from the materials, or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by https://kukirinshop.eu at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3.2 DisclaimerThe materials on https://kukirinshop.eu website are provided "as is". https://kukirinshop.eu makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual propertyPlease read this agreement carefully before proceeding Welcome to.https://kukirinshop.eu! These Terms of Use describe the terms and conditions applicable to your access and use of the website at www.https://kukirinshop.eu. This statement is a legally binding agreement between you as the user(s) of the Site (referred to as “you”, “Member”, "Customer" or “User” hereinafter) and the www.https://kukirinshop.eu (referred to as “we”, “our”, “us” or “HTTPS://KUKIRINSHOP.EU”, “site” hereinafter)

3.3 LimitationsIn no event shall https://kukirinshop.eu or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on https://kukirinshop.eu, even if https://kukirinshop.eu or a https://kukirinshop.eu authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

3.4 Revisions & ErrataThe materials appearing on https://kukirinshop.eu website could include technical, typographical, or photographic errors. And, https://kukirinshop.eu does not warrant that any of the materials on its website are accurate, complete, or current. Also, https://kukirinshop.eu may make changes to the materials contained on its website at any time without notice. Furthermore, https://kukirinshop.eu does not make any commitment to update the materials.

3.5 LinksThe website https://kukirinshop.eu has not reviewed all of the websites linked to its Internet website and is not responsible for the contents of any such linked website. The inclusion of any such links does not imply endorsement by https://kukirinshop.eu of the website. Use of any such linked website is at the user's own risk.

3.6 Website Terms of Use ModificationsThe website https://kukirinshop.eu may revise these terms of use for its website at any time without any prior notice. By using this website you are agreeing to be bound by the then current version of these terms & conditions of use. or other violation of rights. Further, https://kukirinshop.eu does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any other website linked to this website.

3.7 LimitationsIn no event shall https://kukirinshop.eu or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on https://kukirinshop.eu, even if https://kukirinshop.eu or a https://kukirinshop.eu authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

3.8 Revisions & ErrataThe materials appearing on https://kukirinshop.eu website could include technical, typographical, or photographic errors. And, https://kukirinshop.eu does not warrant that any of the materials on its website are accurate, complete, or current. Also, https://kukirinshop.eu may make changes to the materials contained on its website at any time without notice. Furthermore, https://kukirinshop.eu does not make any commitment to update the materials.

3.9 LinksThe website https://kukirinshop.eu has not reviewed all of the websites linked to its Internet website and is not responsible for the contents of any such linked website. The inclusion of any such links does not imply endorsement by https://kukirinshop.eu of the website. Use of any such linked website is at the user's own risk.

3.10 Website Terms of Use ModificationsThe website https://kukirinshop.eu may revise these terms of use for its website at any time without any prior notice. By using this website you are agreeing to be bound by the then current version of these terms & conditions of use.

GOVERNING LAW

When completing your purchase, a billing statement including 'https://kukirinshop.eu' and the country code such as 'HK', 'the UK', etc. would be displayed on the payment page and/or your card statement.

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.

Note: Only orders purchased on our website (https://kukirinshop.eu/) can provide you with 12 months of after-sales and repair services. If you purchased the Kukirin electric scooter on Amazon, eBay or other platforms, you need to find the customer service staff of the website you purchased to provide after-sales repair services. Our company has regulations that the website you purchased from provides complete after-sales services.

1. Electric Scooter/Bicycle Warranty

Within 7 days, we will refund or replace items only if we determine that the scooter fails due to material/workmanship defects (calculated from the date of delivery). In this case, there is no shipping fee for returns and exchanges.

After 7 days - within 12 months, if the customer has product quality problems, our company provides free accessories and free repairs. The customer does not need to bear the return shipping fee, but needs to bear the shipping fee sent to you after the return. Please contact us before returning the defective goods to obtain the return address and other instructions.

Before returning the package to our overseas warehouse, please be sure to communicate with our customer service staff, otherwise it is easy to cause your returned package to be lost and unclaimed. Thank you for your cooperation.

2. Warranty for accessories of electric scooters/bicycles

Within 7 days, if there are quality problems, our company will provide accessories free of charge and bear the logistics costs.

After 7 days-12 months, our company will provide accessories free of charge but will not bear the logistics costs; if the warranty period exceeds 1 year, we will not be able to provide you with warranty, and you need to purchase accessories yourself.
All customers who purchase scooters from January 1, 2025 will enjoy a 12-month warranty on accessories.
For customers who purchase scooters before January 1, 2025, the battery, motor and controller are only warrantied for six months, and the display and charger are only warrantied for three months. The warranty period for other accessories is 12 months.

3. Consumable parts can be replaced free of charge within seven days after receipt; but if they are damaged during use, customers need to purchase and replace them by themselves. Consumable parts: (tire kit, brake kit)
4. The warranty will be void and all rights will be lost in the following cases:

• The product is modified or repaired by unauthorized technicians or/and faulty, modified or non-original equipment/accessories are used.
• The product is subjected to an accident or damage due to external factors, atmospheric conditions or other such events.
• The failure is caused by dirt, impurities, water, foreign objects, etc.
• The product is used in the rain and/or driven through a body of water with a depth greater than 4 cm.
• The product or part identification series/code/marking, etc. is removed/illegible, and the marking or relief is made for various purposes Spare parts or original parts have dents, mechanical shocks, thermal or other breaks, cracks, etc., but these are not caused by them.
• The product is changed from its original state due to natural influences (corrosion, condensation, etc.) due to improper storage conditions.
• The product is not used in accordance with the conditions of the user manual. – Link product failure is caused by vandalism or similar reasons.
• The warranty period has expired.

5. Purchased accessories cannot be covered by warranty.
6. All Kukirin customers are eligible for our unconditional warranty immediately after purchase. If you have any questions as to whether your product is still under warranty, please email info@kukirinshop.eu and ask about your warranty status.

We value your shopping experience and are committed to making the return and refund process as smooth and transparent as possible. Please read the following policy carefully before initiating a return or canceling an order.

1. Order Changes and Cancellations (Before Shipping)

1.1 How to Apply

If you would like to change or cancel your order, please contact us at info@kukirinshop.eu within 12 hours of placing your order.

1.2 Processing Time

Our customer service team will confirm your request within 1–2 business days.

1.3 Refund Method

If approved, your payment will be refunded to your original payment method within 3–5 business days.

1.4 Important Note

Once your package has been shipped, your order cannot be changed or canceled.

2. Return Eligibility (After Shipping)

Products purchased on https://kukirinshop.eu are eligible for return under the following circumstances:

2.1 Quality Defects (Within 7 Calendar Days After Delivery)

• Eligibility: If your scooter shows a quality defect within 7 calendar days of delivery, you may request a return.
• How to Apply: Email info@kukirinshop.eu with your order number and photos or videos of the product damage.
• Response Time: We will reply within 2 business days.
• Return Instructions: Use the original packaging and include all accessories and manuals. We will provide a return shipping label after approval.
• Cost: KuKirin will cover all shipping costs.

2.2 Received the Wrong Product

• Eligibility: If you received an incorrect product, please contact us within 3 calendar days after delivery.
• Cost: KuKirin covers the return shipping costs.

2.3 Change of Mind or Unwanted Product

• Returns due to change of mind or non-quality reasons are generally not accepted.
• If you still wish to return the product:
• The item must be unopened and in original condition.
• The request must be made within 3 calendar days after delivery.
• You are responsible for the shipping costs, ranging from 100 to 400 EUR.
• Please contact Customer Service before sending the product back.

2.4 Product Damaged After Use

• Used and damaged products cannot be returned. Only repair services are available.

2.5 Product Disassembled or Slightly Used but Not Damaged

• If the product is undamaged but has been disassembled or shows signs of use:
• A 50% refund of the original product price will be issued.
• Round-trip shipping costs will be deducted.
• If you return the product yourself, only the original shipping cost will be deducted.

2.6 Returns Due to Logistics Issues

• If delivery fails due to courier error, we will resend or refund the product at our expense.
• If the address provided by the customer is incorrect:
• The customer must pay the reshipping fee.
• If the customer refuses delivery:
• Both original and return shipping costs (100–400 EUR) will be deducted from the refund.

2.7 Incorrect Accessories Ordered

• Customers are responsible for return shipping of incorrectly ordered accessories.
• Refunds will be processed after deducting the original shipping fee.

3. Return Process

3.1 Submit a Return Request

Email info@kukirinshop.eu with your order number and reason for return.

3.2 Approval

Our team will confirm the eligibility and provide the return instructions and address within 2 business days.

3.3 Ship the Product

Ship the item within 3 calendar days of receiving approval. Use original packaging and include all accessories and manuals.

3.4 Provide Tracking Information

Send us the tracking number, shipping label, and carrier details for tracking purposes.

3.5 Inspection and Refund

Once the returned item and its serial number are verified:

• You will receive an approval or rejection notice within 3 business days.
• If approved, the refund will be issued to the original payment method within 3–5 business days.

4. Additional Information

4.1 Return Address,

For product return address and further details please contact us at info@kukirinshop.eu

4.2 Packaging Responsibility

Customers are responsible for properly packaging return items to avoid damage.
Items damaged due to poor packaging may result in partial refunds or rejection of the return.

5. Contact Us

For questions about returns, refunds, or cancellations, please contact:
Email: info@kukirinshop.eu
Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

Thank you for your understanding and cooperation.